Frequently Asked Questions
What is the address of Bert Ogden Arena?
Bert Ogden Arena is located at 4900 S I69, Edinburg, Texas 78539, United States of America.
What is the re-entry policy at Bert Ogden Arena?
Bert Ogden Arena enforces a no re-entry policy unless otherwise specified for the event. Patrons who exit the venue will not be permitted to return.
When do the doors open for events at Bert Ogden Arena?
Doors typically open 60 minutes prior to the start time for Rio Grande Valley Vipers games, concerts, and other events. For specific details on other events, contact guest services at (956) 562-7362 or [email protected].
What parking options are available at Bert Ogden Arena, including for ADA accessibility?
ADA accessible parking is available in the lot across from the main entrance on a first-come, first-served basis, with attendants directing during events. VIP parking requires credentials and is located in designated red (north) and black (south) areas.
What is the alcohol policy at Bert Ogden Arena?
Outside alcohol is prohibited. Alcoholic beverages may be purchased inside by individuals aged 21 and older with valid identification. Beverages cannot leave the arena, and sales times vary by event. Violations result in ejection without refund.
What items are prohibited at Bert Ogden Arena?
Prohibited items include glass or metal containers, outside food and beverages, weapons, laser pointers, noisemakers, banners or signs not adhering to guidelines, chewing tobacco, and any items deemed inappropriate or dangerous by management.
Are service animals permitted at Bert Ogden Arena?
Service animals are allowed but must remain on a leash or harness at all times. Notify the ticket representative at the time of purchase to request an aisle seat accommodation.
What accessibility features does Bert Ogden Arena offer for seating and entry?
ADA accessible seating is available throughout the arena and can be purchased online or at the box office by calling (956) 562-7362. An ADA drop-off and pick-up area is in front of the main doors, with complimentary wheelchair escorts available upon request.
What should I do if I lose an item or a child at Bert Ogden Arena?
Lost items are turned in at the Guest Experience Center behind section 107 on the west side. Contact (956) 562-7362 after the event. Lost children are taken to the same center; notify staff immediately.
Is smoking allowed inside Bert Ogden Arena?
Bert Ogden Arena is a smoke-free environment. Smoking, including electronic cigarettes, is not permitted inside the venue. Violations may result in ejection.
What is the bag policy at Bert Ogden Arena?
Guests are encouraged not to bring bags. All bags are subject to inspection. Items larger than 6″x6″ must be clear and not exceed 12″x12″x6″. All patrons undergo metal detector screening upon entry.
How can I contact guest services at Bert Ogden Arena?
The Guest Experience Center can be reached at (956) 562-7362 or via email at [email protected]. It is located on the west side behind section 107 and is staffed during events.